Storrik

Acceptable Use

Rules for using Storrik safely, lawfully, and responsibly.

Last updated: May 1st 2026

This Acceptable Use Policy explains what businesses, products, services, transactions, and activities are not allowed or may require additional review before using Storrik.

This policy forms part of Storrik’s Terms of Service. By creating an account, completing onboarding, using Storrik’s dashboard, APIs, checkout, payment tools, or related services, you agree to comply with this Acceptable Use Policy.

Storrik may update this policy from time to time to reflect legal requirements, Payment Processor requirements, card network rules, risk controls, business changes, or changes to supported industries.

1. Purpose

Storrik is designed to support legitimate businesses that sell lawful products and services in a transparent, compliant, and responsible way.

This policy helps Storrik:

  1. comply with applicable laws;
  2. comply with Payment Processor, bank, acquirer, and card network requirements;
  3. reduce fraud, disputes, refunds, chargebacks, and financial crime risk;
  4. protect customers, merchants, Storrik, Payment Processors, banks, and card networks;
  5. maintain a safe and reliable payments platform; and
  6. make consistent onboarding, review, suspension, and termination decisions.

2. Definitions

In this policy:

Account means a Storrik account, merchant account, organisation account, connected account, dashboard account, API account, or other account made available through the Services.

Customer means a person or entity that purchases goods, services, subscriptions, digital products, licences, or other offerings from a merchant using Storrik.

Merchant means a business, seller, platform user, organisation, account holder, or other person or entity using Storrik.

Payment Processor means any bank, acquirer, card network, processor, payment facilitator, financial institution, settlement provider, identity verification provider, fraud provider, compliance provider, or third-party payment service provider used to provide or support the Services.

Prohibited Business means a business, product, service, activity, transaction, or use case that is not allowed under this policy, Storrik’s Terms of Service, Payment Processor requirements, card network rules, or applicable law.

Restricted Business means a business, product, service, activity, transaction, or use case that may only use Storrik with Storrik’s prior written approval and may be subject to additional conditions.

Services means Storrik’s websites, dashboard, APIs, checkout, onboarding, payment tools, reporting tools, developer tools, fraud tools, support, communications, documentation, and related products.

3. General rule

You must not use Storrik for any business, product, service, transaction, or activity that is:

  1. illegal;
  2. fraudulent;
  3. deceptive or misleading;
  4. harmful or abusive;
  5. designed to evade law, regulation, sanctions, monitoring, or payment rules;
  6. prohibited by a Payment Processor, bank, acquirer, card network, regulator, or Storrik;
  7. likely to create excessive chargebacks, refunds, complaints, or fraud;
  8. likely to damage Storrik’s reputation or the reputation of Payment Processors, banks, acquirers, or card networks;
  9. unsupported in your country, your customer’s country, or the country where the product or service is delivered; or
  10. inconsistent with the business information you provided during onboarding.

If you are unsure whether your business is allowed, you must contact Storrik before using the Services.

4. Accurate business disclosure

You must accurately disclose what you sell, how your business operates, where you operate, who owns or controls the business, how customers are charged, how products are delivered, and how refunds and support are handled.

You must not:

  1. hide your true business model;
  2. process payments for another business without Storrik’s written approval;
  3. use one account for multiple unrelated businesses without approval;
  4. change your products, business model, ownership, website, region, or risk profile without notifying Storrik where the change is material;
  5. submit misleading websites, fake product pages, inactive stores, or incomplete onboarding details;
  6. use descriptors, product names, URLs, invoices, or metadata that misrepresent the true transaction; or
  7. route transactions through Storrik to avoid another provider’s restrictions.

5. Prohibited businesses and activities

The following categories are prohibited unless Storrik expressly states otherwise in writing. Storrik may still reject or restrict any business even if it is not listed here.

6. Illegal products, services, and activity

You must not use Storrik for any product, service, transaction, or activity that is illegal in any jurisdiction connected to the transaction, including where you operate, where the Customer is located, where the product or service is delivered, or where Storrik or its Payment Processors operate.

This includes:

  1. illegal goods or services;
  2. transactions intended to conceal unlawful activity;
  3. proceeds of crime;
  4. money laundering;
  5. terrorist financing;
  6. sanctions evasion;
  7. corruption or bribery;
  8. trafficking, exploitation, or forced labour;
  9. fraud or identity misuse;
  10. stolen goods;
  11. counterfeit goods;
  12. illegal imports or exports;
  13. unlawful surveillance or hacking services; and
  14. any transaction prohibited by law, regulation, court order, regulator, Payment Processor, bank, or card network.

7. Fraud, deception, and unfair conduct

You must not use Storrik for deceptive, unfair, predatory, or misleading activity, including:

  1. fake stores or fake businesses;
  2. fake invoices or fake orders;
  3. false advertising;
  4. misleading claims about products, services, pricing, delivery, performance, earnings, health, legality, scarcity, endorsements, or refund rights;
  5. hidden fees;
  6. unclear subscription terms;
  7. negative option billing without clear consent;
  8. deceptive free trials;
  9. bait-and-switch sales;
  10. unauthorised charges;
  11. impersonation;
  12. phishing;
  13. account takeover activity;
  14. card testing;
  15. refund abuse;
  16. chargeback manipulation;
  17. fake reviews or fake testimonials;
  18. pyramid schemes;
  19. Ponzi schemes;
  20. get-rich-quick schemes;
  21. business opportunity schemes with misleading earnings claims;
  22. pressure-selling tactics; or
  23. any activity designed to mislead Customers, Storrik, Payment Processors, banks, or card networks.

8. Financial products, money movement, and regulated services

You must not use Storrik for regulated financial activity unless Storrik has approved it in writing and you have all required licences, registrations, exemptions, and controls.

Prohibited or restricted activities may include:

  1. money transmission;
  2. remittance;
  3. stored value;
  4. prepaid access;
  5. wallet services;
  6. account funding services;
  7. currency exchange;
  8. virtual asset exchange;
  9. crypto exchange;
  10. crypto brokerage;
  11. crypto custody;
  12. investment products;
  13. securities;
  14. derivatives;
  15. managed funds;
  16. lending;
  17. credit repair;
  18. debt collection;
  19. debt settlement;
  20. payday lending;
  21. loan brokering;
  22. financial advice;
  23. insurance sales;
  24. crowdfunding;
  25. donation aggregation;
  26. escrow;
  27. trust accounts;
  28. marketplace settlement for third parties;
  29. payment facilitation for third parties; or
  30. any activity that requires financial services, banking, payments, credit, AML/CTF, securities, insurance, or money services authorisation.

9. Gambling, wagering, and games of chance

You must not use Storrik for gambling, wagering, betting, lotteries, raffles, prediction markets, sweepstakes, games of chance, casino-style activity, fantasy sports involving prizes, or similar activities unless Storrik has expressly approved the activity in writing and all required licences and controls are in place.

This restriction applies whether the activity uses money, credits, tokens, digital assets, skins, virtual items, prizes, or other value.

10. Adult, sexual, and explicit content

You must not use Storrik for pornography, sexual services, escort services, explicit adult content, sexual content involving minors, non-consensual sexual content, sexual exploitation, trafficking, adult live streaming, adult subscriptions, adult custom content, or similar services.

Storrik may also restrict businesses that sell age-restricted adult products, dating services, or content platforms where sexual content may be created, sold, exchanged, monetised, or distributed.

11. Drugs, controlled substances, and regulated substances

You must not use Storrik for illegal drugs, controlled substances, drug paraphernalia, unauthorised pharmaceuticals, prescription medicine without proper authorisation, counterfeit medicine, unapproved health products, or products marketed to produce unlawful or unsafe effects.

Storrik may restrict or prohibit businesses involving:

  1. cannabis, THC, CBD, or similar products;
  2. vaping or nicotine products;
  3. tobacco products;
  4. alcohol;
  5. supplements with high-risk claims;
  6. weight loss products with unsafe or misleading claims;
  7. performance-enhancing substances;
  8. research chemicals;
  9. psychoactive substances;
  10. drug testing evasion products; or
  11. any substance requiring special licensing or age verification.

12. Weapons and harmful goods

You must not use Storrik for weapons, firearms, ammunition, explosives, weapon parts, weapon accessories, weapon-making materials, regulated knives, self-defence weapons, tactical weapons, or products primarily designed to cause harm.

Storrik may also restrict products that present elevated safety, legal, import, export, or reputational risk.

13. High-risk digital goods and software

Storrik is designed to support legitimate digital goods, software, licences, downloads, subscriptions, and online services. However, certain digital products are prohibited or restricted due to fraud, abuse, intellectual property, security, or chargeback risk.

You must not use Storrik for:

  1. malware;
  2. spyware;
  3. credential theft tools;
  4. botnets;
  5. phishing kits;
  6. account cracking tools;
  7. unauthorised scraping tools;
  8. spam tools;
  9. tools designed to bypass security, access controls, rate limits, paywalls, platform restrictions, or anti-cheat systems;
  10. stolen accounts;
  11. account generators;
  12. account resale where prohibited by the platform owner;
  13. unauthorised software licences;
  14. cracked software;
  15. pirated digital goods;
  16. counterfeit licence keys;
  17. unauthorised game keys;
  18. cheats, hacks, or exploit tools for online games or platforms;
  19. traffic manipulation services;
  20. fake engagement services;
  21. bot followers, bot likes, bot views, or bot reviews;
  22. automated abuse services;
  23. bypass services;
  24. illegal streaming access;
  25. unauthorised IPTV access;
  26. stolen gift cards;
  27. gift card resale without approval; or
  28. products that infringe intellectual property rights.

Legitimate software, SaaS, plugins, themes, templates, licences, digital downloads, and online services may be allowed if they are lawful, accurately described, properly delivered, and do not violate this policy.

14. Intellectual property infringement

You must not use Storrik to sell, distribute, monetise, or facilitate products or services that infringe intellectual property rights.

This includes:

  1. counterfeit goods;
  2. pirated software;
  3. cracked software;
  4. unauthorised licence keys;
  5. unauthorised digital downloads;
  6. unauthorised access credentials;
  7. copyright-infringing content;
  8. trademark-infringing products;
  9. fake branded goods;
  10. unauthorised streaming services;
  11. illegal IPTV services;
  12. stolen source code;
  13. leaked databases;
  14. unauthorised course copies;
  15. unauthorised templates or assets; and
  16. products or services designed to bypass licensing or digital rights controls.

You must have the rights, licences, permissions, or authorisations needed to sell everything offered through your business.

15. Hate, harassment, violence, and abuse

You must not use Storrik for products, services, or content that promote, encourage, facilitate, or monetise:

  1. hate or discrimination against protected groups;
  2. harassment;
  3. bullying;
  4. threats;
  5. violence;
  6. exploitation;
  7. extremist activity;
  8. terrorist activity;
  9. self-harm;
  10. abuse of minors;
  11. doxxing;
  12. swatting;
  13. blackmail;
  14. extortion;
  15. revenge content;
  16. non-consensual content; or
  17. targeted abuse or intimidation.

16. Regulated goods and age-restricted products

You must not use Storrik for regulated or age-restricted goods unless Storrik approves the business in writing and you maintain all required licences, controls, disclosures, and age verification.

Restricted or prohibited categories may include:

  1. alcohol;
  2. tobacco;
  3. vaping products;
  4. cannabis, CBD, THC, or similar products;
  5. pharmaceuticals;
  6. medical devices;
  7. supplements;
  8. chemicals;
  9. hazardous materials;
  10. fireworks;
  11. drones requiring special compliance;
  12. animals or wildlife products;
  13. precious metals;
  14. gemstones;
  15. used or refurbished goods with elevated fraud risk;
  16. ticket resale;
  17. event access resale;
  18. travel packages;
  19. timeshares;
  20. telecommunications services; and
  21. any product or service requiring special licences, warnings, permits, export controls, import controls, or age gates.

17. Health, medical, and wellness claims

You must not use Storrik for health, medical, wellness, fitness, nutrition, or supplement products or services that make false, misleading, unsupported, unsafe, or unlawful claims.

Storrik may restrict businesses involving:

  1. medical treatment;
  2. diagnosis;
  3. prescription products;
  4. telehealth;
  5. high-risk supplements;
  6. weight loss claims;
  7. fertility claims;
  8. mental health services;
  9. addiction treatment;
  10. medical devices;
  11. cosmetic procedures;
  12. high-risk fitness programs;
  13. products claiming to cure, prevent, or treat serious conditions; or
  14. products requiring regulatory approval.

18. Donations, charities, and political activity

You must not use Storrik for donations, fundraising, charities, political campaigns, lobbying, advocacy fundraising, religious fundraising, or social cause fundraising unless Storrik approves the activity in writing.

We may require proof of registration, authorisation, beneficiary information, campaign details, use-of-funds information, and compliance with fundraising, electoral, charity, tax, and consumer laws.

19. Marketplaces, platforms, and third-party sellers

You must not use Storrik to process payments for third-party sellers, creators, vendors, service providers, platforms, marketplaces, affiliates, resellers, or sub-merchants unless Storrik has approved that model in writing.

If approved, you may need additional onboarding, sub-merchant verification, platform monitoring, settlement controls, reserve requirements, reporting, and contractual terms.

You must not use Storrik to operate an unapproved payment facilitator, merchant of record model, escrow model, wallet model, remittance model, or marketplace settlement model.

20. Products with high dispute or delivery risk

Storrik may prohibit or restrict businesses with elevated refund, chargeback, complaint, fraud, or delivery risk.

Examples include:

  1. pre-orders;
  2. long delivery windows;
  3. dropshipping with poor fulfilment controls;
  4. no-inventory sales;
  5. high-ticket coaching;
  6. high-ticket digital products;
  7. lifetime access products with unclear support obligations;
  8. subscription products with unclear cancellation terms;
  9. stores with limited customer support;
  10. businesses with high refund rates;
  11. businesses with high chargeback rates;
  12. products with unclear value;
  13. products dependent on third-party platform access;
  14. products that may be removed, banned, revoked, or invalidated after sale; and
  15. businesses with poor customer complaint history.

21. Sanctions and restricted jurisdictions

You must not use Storrik in violation of sanctions, export controls, trade restrictions, anti-boycott laws, or similar legal restrictions.

You must not use the Services if you, your business, your owners, your representatives, your Customers, your bank account, your transaction, or your product or service is connected to a sanctioned person, restricted party, restricted jurisdiction, prohibited transaction, or blocked activity.

Storrik may block, reject, freeze, delay, refund, report, or restrict transactions where required by sanctions, export controls, Payment Processor requirements, card network rules, or applicable law.

22. Restricted businesses requiring written approval

Some businesses may be allowed only with Storrik’s prior written approval. Approval may be conditional, limited, revoked, or subject to ongoing review.

Restricted categories may include:

  1. marketplaces;
  2. platforms processing for third parties;
  3. digital goods with high fraud risk;
  4. software licence resale;
  5. gift card sales or resale;
  6. subscriptions with free trials;
  7. pre-orders;
  8. crowdfunding or fundraising;
  9. charities and donations;
  10. travel or event services;
  11. ticketing;
  12. telecommunications;
  13. financial services;
  14. crypto or virtual asset-related services;
  15. regulated goods;
  16. age-restricted goods;
  17. supplements or wellness products;
  18. high-risk digital products;
  19. high-ticket services;
  20. coaching, consulting, or education with earnings claims;
  21. dropshipping;
  22. businesses with unusually high average order value;
  23. businesses with long fulfilment periods;
  24. businesses with elevated refund or chargeback exposure; and
  25. any business Storrik identifies as requiring review.

Written approval for one product, service, region, or model does not mean approval for another. You must obtain approval before materially changing your business model, products, services, regions, ownership, fulfilment, pricing, or risk profile.

23. Required website and checkout standards

Merchants must maintain a clear, accurate, and functional website, store, checkout, or product page.

Your website or sales flow must clearly show:

  1. legal or trading name;
  2. product or service description;
  3. pricing;
  4. currency;
  5. billing frequency, if recurring;
  6. trial terms, if any;
  7. cancellation terms;
  8. refund policy;
  9. delivery or fulfilment timing;
  10. contact information;
  11. customer support method;
  12. privacy policy;
  13. terms of sale;
  14. any material limitations, exclusions, or conditions; and
  15. any legally required disclosures.

You must not hide important terms, make cancellation difficult, mislead Customers, or use confusing billing flows.

24. Subscriptions and recurring billing

If you sell subscriptions, memberships, recurring billing products, trials, usage-based billing, instalments, or similar products, you must:

  1. clearly disclose the billing frequency;
  2. clearly disclose the amount charged;
  3. clearly disclose the renewal terms;
  4. clearly disclose trial length and post-trial pricing;
  5. obtain clear Customer consent;
  6. provide receipts or confirmations where required;
  7. provide a reasonable cancellation method;
  8. honour cancellation requests promptly;
  9. avoid hidden or misleading recurring charges; and
  10. comply with applicable subscription and consumer laws.

25. Refunds, fulfilment, and support

You must provide reasonable customer support and fulfil your products or services as described.

You must:

  1. maintain a clear refund policy;
  2. comply with consumer guarantees and non-excludable refund rights;
  3. provide support contact details;
  4. respond to Customer complaints promptly;
  5. provide evidence of delivery or fulfilment when requested;
  6. resolve disputes in good faith;
  7. avoid excessive refund delays;
  8. avoid misleading delivery promises; and
  9. maintain records needed to respond to disputes and chargebacks.

Storrik may require refunds, reserves, payout delays, account restrictions, or additional evidence where fulfilment or support concerns arise.

26. API, security, and technical abuse

You must not misuse Storrik’s APIs, SDKs, webhooks, dashboard, checkout, infrastructure, or systems.

You must not:

  1. attack, overload, probe, scan, or disrupt the Services;
  2. bypass authentication, authorisation, rate limits, monitoring, or security controls;
  3. use stolen credentials, stolen API keys, or unauthorised access;
  4. expose API keys or webhook secrets;
  5. submit malicious payloads;
  6. upload malware;
  7. use Storrik to send spam;
  8. scrape the Services without permission;
  9. interfere with other users;
  10. create excessive failed payments or card testing activity;
  11. use test environments for live transactions;
  12. use live environments for testing stolen or unauthorised payment methods;
  13. manipulate metadata to hide transaction purpose; or
  14. use Storrik systems for activity unrelated to legitimate use of the Services.

27. Evidence and review requests

Storrik may request information or evidence to determine whether your business complies with this policy.

This may include:

  1. identity documents;
  2. business registration documents;
  3. ownership details;
  4. website access;
  5. product details;
  6. supplier invoices;
  7. inventory records;
  8. software licence evidence;
  9. proof of intellectual property rights;
  10. fulfilment evidence;
  11. refund and support records;
  12. customer communications;
  13. bank account evidence;
  14. processing history;
  15. chargeback evidence;
  16. compliance policies;
  17. licences or permits;
  18. age verification controls;
  19. sanctions or screening information;
  20. transaction explanations; and
  21. any other information reasonably needed for onboarding, monitoring, compliance, fraud prevention, or risk review.

Failure to provide requested information may result in delayed onboarding, restricted processing, payout holds, reserves, refunds, suspension, or termination.

28. Monitoring and enforcement

Storrik may monitor accounts, transactions, websites, product pages, metadata, disputes, refunds, chargebacks, customer complaints, risk signals, and public information to enforce this policy.

If Storrik believes you have breached this policy, or that your activity creates unacceptable risk, Storrik may take one or more actions, including:

  1. request additional information;
  2. require changes to your website, checkout, policies, or product pages;
  3. require refunds;
  4. decline transactions;
  5. block specific products, Customers, regions, payment methods, or transaction types;
  6. reduce limits;
  7. delay payouts;
  8. create or increase reserves;
  9. suspend processing;
  10. restrict dashboard or API access;
  11. revoke written approval for restricted activity;
  12. terminate your Account;
  13. report activity to Payment Processors, banks, card networks, regulators, law enforcement, or affected parties where appropriate or required;
  14. retain records as required or permitted by law;
  15. recover fees, chargebacks, refunds, penalties, and losses; and
  16. take any other action allowed under the Terms of Service or applicable law.

29. Payment Processor and card network requirements

Storrik’s ability to support a business may depend on Payment Processor, bank, acquirer, card network, and scheme requirements.

Even if Storrik initially approves your business, a Payment Processor, bank, acquirer, card network, regulator, or law may later require Storrik to reject, restrict, suspend, terminate, refund, hold funds, or apply additional conditions to your Account.

You must comply with all applicable Payment Processor and card network requirements. Storrik may update or enforce this policy to satisfy those requirements.

30. No circumvention

You must not attempt to bypass this policy by:

  1. creating multiple accounts;
  2. using another person’s or business’s account;
  3. changing business names without disclosure;
  4. using misleading websites or descriptors;
  5. hiding product pages after onboarding;
  6. routing transactions through unrelated products;
  7. processing through a different merchant category than the true business activity;
  8. using proxies, shell companies, nominee owners, or false representatives;
  9. splitting transactions to avoid limits;
  10. using false metadata; or
  11. moving prohibited activity to another account, domain, entity, or integration.

31. Reporting violations

If you believe a merchant is violating this policy, contact Storrik at:

Email: abuse@storrik.com

Please include relevant details, such as the merchant name, website, transaction reference, screenshots, order details, and a description of the concern.

32. Changes to this policy

Storrik may update this Acceptable Use Policy at any time.

If a change is material, Storrik will provide reasonable notice where practical. Some changes may take effect immediately where required by law, Payment Processor requirements, card network rules, security needs, compliance requirements, or urgent risk reasons.

Your continued use of the Services after changes take effect means you accept the updated policy.