Storrik

Terms of Service

The terms that govern access to and use of Storrik products and services.

Last updated: 1st May 2026

These Terms of Service govern your access to and use of Storrik’s websites, dashboards, APIs, payment tools, checkout products, merchant services, account services, support channels, documentation, and related services.

By creating an account, accessing the dashboard, integrating with Storrik, submitting onboarding information, processing transactions, or otherwise using the Services, you agree to these Terms.

If you are using Storrik on behalf of a business, company, organisation, partnership, trust, sole trader business, or other entity, you represent that you are authorised to accept these Terms on its behalf. In that case, “you” and “your” refer to that entity and its authorised users.

1. Definitions

In these Terms:

Account means a Storrik account, merchant account, organisation account, connected account, sub-account, dashboard account, API account, or other account made available through the Services.

Applicable Law means all laws, rules, regulations, industry standards, scheme rules, card network rules, sanctions requirements, anti-money laundering and counter-terrorism financing requirements, consumer protection laws, privacy laws, tax laws, and payment regulations that apply to you, Storrik, your business, your customers, or your use of the Services.

Chargeback means a transaction reversal, cardholder dispute, retrieval request, inquiry, refund claim, scheme claim, or similar payment reversal process.

Customer means a person or entity that purchases goods, services, subscriptions, digital products, software, access rights, licences, or other offerings from you.

Fees means all fees, charges, processing costs, platform fees, currency conversion costs, refund costs, Chargeback costs, reserve amounts, negative balance recovery amounts, and other amounts payable under these Terms or shown in the dashboard.

Payment Processor means any bank, payment facilitator, card acquirer, card network, processor, financial institution, infrastructure provider, settlement provider, verification provider, fraud provider, identity provider, or third-party payment service provider used by Storrik to provide or support the Services.

Prohibited Business means any business, product, service, activity, transaction, or use case that is prohibited by Storrik’s Acceptable Use Policy, a Payment Processor, card network rules, Applicable Law, or Storrik’s risk requirements.

Reserve means an amount held, delayed, restricted, deducted, or set aside to cover risk, Chargebacks, refunds, negative balances, penalties, Fees, fraud, compliance issues, or other liabilities.

Services means Storrik’s payment platform, dashboard, APIs, checkout, merchant onboarding, payment routing, transaction monitoring, reporting, account tools, developer tools, hosted or embedded forms, communications, support, and related products.

Storrik, we, us, and our means Storrik (ABN 84 916 006 495), trading as Storrik, and its related bodies corporate, officers, employees, contractors, agents, successors, and assigns.

2. About Storrik

Storrik provides software and payment infrastructure that helps merchants onboard, accept payments, manage transactions, monitor activity, handle refunds, view reports, and operate payment-related workflows.

The Services may be provided directly by Storrik, through Payment Processors, or through a combination of Storrik systems and third-party infrastructure. Your ability to access or use certain features may depend on approval, verification, risk review, geography, business type, transaction history, Payment Processor availability, and ongoing compliance.

Storrik is not your bank. Unless expressly stated in writing, Storrik does not provide deposit accounts, banking services, stored value accounts, credit, lending, investment products, financial advice, legal advice, tax advice, or accounting advice.

3. Eligibility

You may use the Services only if:

  1. you can lawfully enter into a binding agreement;
  2. you are not prohibited from using the Services under Applicable Law;
  3. you are not located in, incorporated in, operating from, or selling into a jurisdiction that Storrik or a Payment Processor does not support;
  4. your business is not a Prohibited Business;
  5. you pass Storrik’s onboarding, verification, risk, and compliance checks; and
  6. all information you provide is accurate, complete, and kept up to date.

If you are an individual using Storrik for business purposes, you must be at least 18 years old unless Storrik approves another lawful arrangement in writing.

We may refuse, suspend, restrict, or terminate access to the Services where required by law, where a Payment Processor requires it, or where we reasonably determine that your use of the Services creates legal, compliance, financial, reputational, operational, fraud, or security risk.

4. Account registration and security

You must provide accurate account information and keep it current. This may include your legal name, trading name, email address, phone number, business details, website, product details, ownership information, tax details, identity information, director information, bank account information, and other details requested during onboarding or ongoing review.

You are responsible for:

  1. maintaining the confidentiality of your login credentials;
  2. managing users, team members, API keys, webhooks, tokens, and dashboard access;
  3. all activity that occurs through your Account;
  4. promptly notifying us of unauthorised access, suspected compromise, or incorrect account activity; and
  5. using reasonable security measures, including strong passwords, secure devices, least-privilege access, and secure API key storage.

We may require multi-factor authentication, passkeys, session verification, device checks, email verification, phone verification, or other security controls.

5. Onboarding, verification, and ongoing review

You authorise Storrik and its Payment Processors to collect, verify, share, store, and process information about you, your business, your owners, your directors, your controllers, your representatives, your bank accounts, your customers, your products, and your transactions for onboarding, identity verification, risk assessment, compliance, fraud prevention, payment processing, underwriting, reporting, and legal purposes.

We may request additional information at any time, including documents, identity verification, proof of address, business registration details, beneficial ownership information, bank statements, fulfilment evidence, product evidence, tax information, supplier information, customer communications, shipping evidence, refund records, chargeback evidence, website access, or proof that your business is lawful and compliant.

You must respond to these requests promptly. Failure to provide requested information may result in delayed onboarding, delayed payouts, account restrictions, suspended processing, Reserve creation, refunds, account closure, or termination.

Approval to use the Services is not permanent. We may conduct ongoing reviews and may change your access, limits, payout timing, Reserve requirements, supported features, or risk status based on updated information, transaction activity, customer complaints, Chargebacks, refunds, fraud signals, compliance concerns, Payment Processor requirements, or Applicable Law.

6. Merchant responsibilities

You are solely responsible for your business, products, services, customers, policies, website, marketing, pricing, taxes, fulfilment, support, refunds, complaints, and legal obligations.

You must:

  1. clearly describe what you sell;
  2. provide accurate pricing, billing, subscription, cancellation, delivery, and refund terms to Customers before purchase;
  3. fulfil all orders, subscriptions, licences, digital products, and services you sell;
  4. respond to Customer support requests and disputes promptly;
  5. comply with consumer protection, privacy, data protection, advertising, tax, export, sanctions, and payment laws;
  6. comply with card network rules and Payment Processor requirements;
  7. maintain accurate business records;
  8. keep your website, store, checkout, product pages, and policies truthful and up to date;
  9. obtain all licences, permits, registrations, consents, and approvals required for your business;
  10. prevent unauthorised, fraudulent, deceptive, misleading, or illegal activity; and
  11. ensure your employees, contractors, agents, team members, and service providers comply with these Terms.

Storrik is not responsible for your failure to deliver products or services, your Customer relationships, your legal compliance, or disputes between you and your Customers, except to the extent caused by Storrik’s own breach of these Terms.

7. Prohibited and restricted activities

You must not use the Services for any activity that is unlawful, deceptive, harmful, abusive, or prohibited by Storrik, a Payment Processor, card network rules, or Applicable Law.

You must not:

  1. provide false, misleading, incomplete, or outdated information;
  2. misrepresent your identity, ownership, business, products, services, transaction purpose, location, or risk profile;
  3. process payments for another business unless Storrik expressly approves it in writing;
  4. act as a payment intermediary, marketplace, reseller, money transmitter, payment facilitator, merchant of record, or agent for third parties without written approval;
  5. submit transactions that do not represent a genuine sale of goods or services;
  6. split transactions, manipulate transaction amounts, avoid monitoring, or bypass limits;
  7. use the Services for illegal, fraudulent, high-risk, misleading, or harmful products or services;
  8. use the Services to test stolen cards, validate card details, launder money, evade sanctions, or hide the origin or destination of funds;
  9. interfere with Storrik’s systems, security, APIs, rate limits, monitoring, or fraud controls;
  10. reverse engineer, scrape, overload, probe, or attack the Services;
  11. upload malware or harmful code;
  12. use the Services in a way that damages Storrik, Customers, Payment Processors, card networks, or other users; or
  13. attempt to avoid Fees, Chargebacks, Reserves, refunds, negative balances, risk controls, or compliance obligations.

We may maintain a separate Acceptable Use Policy and Prohibited Businesses list. If there is a conflict between these Terms and that policy, the stricter requirement applies unless we state otherwise in writing.

8. Payments, processing, and authorisation

When you use the Services to accept payments, you authorise Storrik and its Payment Processors to:

  1. submit, process, authorise, capture, settle, refund, reverse, dispute, and report transactions;
  2. deduct Fees, refunds, Chargebacks, negative balances, penalties, Reserves, taxes, and other amounts owed;
  3. hold, delay, restrict, or redirect payouts where permitted by these Terms;
  4. share transaction and account data with Payment Processors, card networks, banks, regulators, and service providers as needed to provide the Services;
  5. apply fraud, compliance, monitoring, and risk controls; and
  6. take actions reasonably necessary to comply with Payment Processor requirements, card network rules, or Applicable Law.

Payment approval does not guarantee final settlement. Transactions may later be refunded, reversed, disputed, charged back, withheld, or invalidated.

We may refuse, reverse, cancel, refund, or decline transactions where we reasonably believe the transaction is unauthorised, unlawful, suspicious, fraudulent, high-risk, unsupported, prohibited, or required to be blocked by a Payment Processor, card network, bank, regulator, or Applicable Law.

9. Fees

You agree to pay all Fees shown in your dashboard, pricing page, order form, account agreement, fee schedule, invoice, or other written agreement with Storrik.

Fees may include processing fees, platform fees, international fees, currency conversion fees, refund fees, Chargeback fees, payout fees, subscription fees, dispute fees, account fees, API usage fees, and other service fees.

Unless stated otherwise:

  1. Fees are exclusive of taxes;
  2. Fees may be deducted from transaction proceeds, Account balances, payouts, Reserves, or charged separately;
  3. Fees are generally non-refundable once the related service has been provided;
  4. refunds to Customers do not automatically refund Fees to you; and
  5. you remain responsible for Fees, Chargebacks, refunds, negative balances, penalties, and other amounts owed even after your Account is suspended or closed.

We may update Fees by giving reasonable notice unless the change is required sooner by law, a Payment Processor, card network rules, currency movements, tax changes, or a risk-related reason.

10. Payouts and settlement

Payout timing depends on your risk profile, country, currency, business type, transaction history, Payment Processor availability, bank processing times, verification status, Reserve requirements, and other factors.

Displayed balances are informational and may be adjusted for pending transactions, Fees, refunds, Chargebacks, disputes, reversals, Reserves, currency conversion, corrections, processor delays, or other adjustments.

We may delay, suspend, restrict, offset, or redirect payouts where we reasonably determine it is necessary to manage risk, comply with law, respond to Payment Processor requirements, cover liabilities, investigate suspicious activity, resolve negative balances, handle Chargebacks, or protect Storrik, Customers, Payment Processors, or card networks.

You are responsible for ensuring your payout bank account is accurate, active, lawful, and owned or controlled by you. We are not responsible for failed, delayed, misdirected, or rejected payouts caused by incorrect or outdated bank information you provide.

11. Reserves, holds, and negative balances

We may create, increase, decrease, release, or maintain a Reserve if we reasonably determine that your Account presents increased risk. Factors may include:

  1. high or rising Chargebacks;
  2. high refund rates;
  3. delayed delivery or pre-orders;
  4. customer complaints;
  5. fraud signals;
  6. unusual transaction activity;
  7. legal, regulatory, or processor concerns;
  8. unsupported or higher-risk products;
  9. insolvency risk;
  10. insufficient transaction history;
  11. inaccurate or incomplete information;
  12. suspected breach of these Terms; or
  13. potential liability to Storrik, Customers, Payment Processors, banks, card networks, or regulators.

A Reserve may be fixed, rolling, percentage-based, risk-based, event-based, or otherwise calculated by Storrik. Reserve amounts may be held for as long as reasonably necessary to cover potential liabilities, including Chargeback windows, refund windows, legal claims, processor requirements, and unresolved investigations.

If your Account balance becomes negative, you authorise us to recover the negative balance by deducting from future transactions, payouts, Reserves, linked accounts, invoices, or any other amount payable to you. We may also require direct payment.

12. Refunds, Chargebacks, and disputes

You are responsible for all refunds, Chargebacks, dispute costs, reversal costs, penalties, and related losses arising from your transactions, products, services, Customers, policies, or business activity.

You must maintain clear refund and cancellation policies and comply with them. You must also comply with all consumer rights that apply regardless of your stated policy.

We may process refunds, reversals, or Chargebacks where:

  1. you request them;
  2. a Customer, cardholder, bank, card network, regulator, Payment Processor, or court requires them;
  3. we reasonably believe a transaction is unauthorised, fraudulent, unlawful, misleading, or high-risk;
  4. you fail to provide evidence or respond to a dispute;
  5. your Account is suspended, terminated, abandoned, or non-responsive; or
  6. these Terms permit it.

Where dispute evidence is required, you must provide accurate and complete evidence by the deadline. We may provide tools to help you respond to disputes, but we do not guarantee that any dispute will be won.

13. Taxes

You are responsible for identifying, calculating, collecting, reporting, and remitting all taxes, duties, levies, GST, VAT, sales tax, withholding tax, income tax, and similar obligations arising from your business, products, services, transactions, payouts, or use of the Services.

Storrik may provide reporting tools or transaction data, but those tools do not replace your tax obligations. You should maintain your own records and determine your tax obligations independently.

If Storrik is required to withhold, report, collect, or remit tax, we may do so and may deduct amounts from your balance or payouts.

14. Customer communications

You are responsible for communicating with your Customers about purchases, receipts, fulfilment, refunds, subscriptions, cancellations, support, and disputes.

Storrik may send service-related communications to you or your Customers where necessary to provide the Services, comply with law, support payment processing, prevent fraud, complete verification, provide receipts, send notices, resolve disputes, or meet Payment Processor requirements.

You must not mislead Customers about who they are buying from, what they are buying, pricing, billing frequency, trial terms, refund rights, delivery timing, or support availability.

15. Data, privacy, and security

Our collection and use of personal information is described in our Privacy Policy. By using the Services, you agree that Storrik may collect, use, disclose, store, and process data as described in these Terms and our Privacy Policy.

You are responsible for complying with all privacy, data protection, spam, marketing, cookie, tracking, and security laws that apply to your business and Customer data.

You must not provide Storrik with sensitive personal information unless requested or required for onboarding, verification, compliance, risk review, fraud prevention, or payment processing.

You must maintain appropriate technical and organisational controls to protect Customer data, transaction data, API keys, webhook secrets, and account credentials.

16. Card data and PCI DSS

You must not store, process, transmit, log, or expose full card numbers, CVVs, magnetic stripe data, PIN data, or other sensitive authentication data unless Storrik has expressly authorised that activity and you comply with all applicable PCI DSS requirements.

You must use Storrik-approved payment collection methods unless otherwise approved in writing. You are responsible for any PCI DSS obligations that apply to your systems, integrations, staff, vendors, or business operations.

If you experience a suspected or confirmed data breach, card data exposure, account compromise, or security incident involving the Services, you must notify Storrik immediately and cooperate with investigation, containment, remediation, reporting, and customer notification requirements.

17. API, developer tools, and integrations

If you use Storrik APIs, SDKs, webhooks, test environments, or developer tools, you must follow Storrik’s documentation, authentication requirements, rate limits, security controls, and integration requirements.

You are responsible for:

  1. securing API keys and webhook secrets;
  2. validating webhook signatures;
  3. handling retries and idempotency correctly;
  4. preventing duplicate charges;
  5. using test and live environments correctly;
  6. monitoring your integration;
  7. keeping your integration compatible with updates; and
  8. ensuring your use of the API does not disrupt or harm the Services.

We may throttle, limit, suspend, rotate, revoke, or restrict API access if we reasonably believe your use creates security, operational, legal, compliance, fraud, or performance risk.

18. Third-party services and Payment Processors

The Services may depend on third-party services, including Payment Processors, banks, card networks, cloud providers, identity verification providers, fraud tools, email providers, analytics providers, and other vendors.

Your use of certain features may be subject to additional third-party terms. We are not responsible for third-party services except to the extent required by law or expressly stated in these Terms.

A Payment Processor may require us to suspend, restrict, delay, reverse, refund, terminate, or modify your access to the Services. We may take those actions where reasonably necessary to comply with Payment Processor requirements.

19. Service availability and changes

We aim to provide reliable Services, but we do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times.

We may modify, suspend, replace, remove, discontinue, or limit any part of the Services where reasonably necessary for maintenance, security, compliance, risk management, legal requirements, Payment Processor requirements, product changes, or operational reasons.

Where practical, we will provide notice of material changes that negatively affect your use of the Services. Some changes may be made without advance notice where urgent or required for security, compliance, risk, or legal reasons.

20. Intellectual property

Storrik owns all rights, title, and interest in the Services, including software, APIs, documentation, dashboards, designs, trademarks, logos, content, systems, workflows, technology, and related intellectual property.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes.

You must not copy, modify, sell, lease, distribute, reverse engineer, decompile, scrape, frame, resell, sublicense, or create derivative works from the Services unless permitted by law or approved by Storrik in writing.

You retain ownership of your business data and content. You grant Storrik a licence to use, host, copy, process, transmit, display, and modify that data as necessary to provide, secure, improve, monitor, and support the Services, comply with law, and enforce these Terms.

21. Confidentiality

You may receive non-public information about Storrik, the Services, pricing, risk systems, security controls, technical details, product plans, or business operations. You must keep that information confidential and use it only for your authorised use of the Services.

This obligation does not apply to information that is publicly available through no fault of yours, already known to you without confidentiality restrictions, independently developed without using Storrik’s confidential information, or required to be disclosed by law.

22. Suspension and termination

You may stop using the Services at any time, subject to your existing obligations, pending transactions, Fees, Chargebacks, refunds, Reserves, negative balances, tax obligations, investigations, and legal requirements.

We may suspend, restrict, or terminate your Account or access to the Services if:

  1. you breach these Terms;
  2. you fail onboarding, verification, compliance, or risk review;
  3. your business becomes unsupported or prohibited;
  4. your activity creates legal, financial, fraud, security, reputational, regulatory, or operational risk;
  5. you provide false, misleading, incomplete, or outdated information;
  6. you fail to pay amounts owed;
  7. a Payment Processor, bank, card network, regulator, court, or law requires it;
  8. you become insolvent or unable to meet obligations;
  9. your Account is inactive for an extended period; or
  10. we reasonably need to protect Storrik, Customers, Payment Processors, card networks, banks, regulators, or other users.

After suspension or termination, we may continue to hold funds, maintain Reserves, process refunds, respond to Chargebacks, deduct amounts owed, retain records, cooperate with regulators or Payment Processors, and take other actions reasonably necessary to resolve remaining obligations.

23. Effect of termination

Termination does not affect rights or obligations that arose before termination. Sections dealing with Fees, payouts, Reserves, Chargebacks, taxes, data, confidentiality, intellectual property, liability, indemnity, dispute resolution, governing law, and any other provisions intended to survive will continue after termination.

24. Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  1. the Services will meet all of your requirements;
  2. the Services will be uninterrupted, timely, secure, or error-free;
  3. all transactions will be approved, settled, or paid out;
  4. disputes or Chargebacks will be resolved in your favour;
  5. fraud tools will detect or prevent all fraud;
  6. dashboard data will always be real-time or error-free; or
  7. third-party services will remain available or unchanged.

Nothing in these Terms excludes, restricts, or modifies any right, guarantee, warranty, or remedy that cannot be excluded, restricted, or modified under Applicable Law.

25. Limitation of liability

To the maximum extent permitted by law, Storrik is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profit, loss of revenue, loss of goodwill, loss of data, business interruption, loss of opportunity, or loss arising from third-party services, Payment Processors, card networks, banks, Customers, or your own acts or omissions.

To the maximum extent permitted by law, Storrik’s total liability arising out of or relating to the Services or these Terms is limited to the greater of:

  1. the amount of Fees paid by you to Storrik for the Services giving rise to the claim during the three months before the event giving rise to the claim; or
  2. AUD $100.

This limitation does not apply to liability that cannot lawfully be limited.

26. Indemnity

You agree to indemnify Storrik against claims, losses, liabilities, damages, penalties, fines, costs, and expenses arising from:

  1. your breach of these Terms;
  2. your products, services, website, business, or Customer relationships;
  3. your violation of Applicable Law;
  4. your tax obligations;
  5. your fraud, negligence, misconduct, or misrepresentation;
  6. your use of the Services;
  7. your transactions, refunds, Chargebacks, disputes, or negative balances;
  8. your failure to fulfil orders or provide support;
  9. your security incidents or data breaches; or
  10. claims brought by Customers, regulators, Payment Processors, banks, card networks, or third parties in connection with your business.

This indemnity applies except to the extent the claim is caused by Storrik’s own breach of these Terms, negligence, fraud, or wilful misconduct.

27. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will provide reasonable notice through the dashboard, email, website, or another appropriate method.

Changes may take effect immediately where required by law, a Payment Processor, card network rules, security needs, compliance requirements, or urgent risk reasons.

Your continued use of the Services after changes take effect means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services, subject to your existing obligations.

28. Notices

We may send notices to you by email, dashboard message, in-product notification, website notice, API response, or other contact details associated with your Account.

You must keep your contact details up to date. Notices are treated as received when sent, unless Applicable Law requires otherwise.

You may contact Storrik at:

Email: legal@storrik.com | support@storrik.com

29. Complaints and support

If you have a complaint or issue, contact us at support@storrik.com. You agree to provide enough information for us to understand and investigate the issue.

We will try to resolve complaints fairly and within a reasonable time. Some complaints may require information from Payment Processors, card networks, banks, Customers, or other third parties, which may affect timing.

30. Dispute resolution

Before starting court proceedings, you and Storrik agree to first try to resolve disputes in good faith by contacting each other and providing reasonable details of the issue.

If the dispute is not resolved within 30 days after written notice, either party may start legal proceedings unless urgent injunctive relief, debt recovery, fraud prevention, account protection, regulatory compliance, or other urgent action is reasonably required.

31. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia.

You and Storrik submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and the courts competent to hear appeals from those courts.

32. Assignment

You must not assign, transfer, or novate your rights or obligations under these Terms without Storrik’s prior written consent.

Storrik may assign, transfer, or novate its rights or obligations under these Terms as part of a merger, acquisition, restructure, sale of assets, change of control, financing, corporate transaction, or transfer to a related entity, provided this does not materially reduce your rights under these Terms.

33. Severability

If any part of these Terms is invalid, unlawful, or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining parts will continue in effect.

34. No waiver

A delay or failure to enforce any right under these Terms is not a waiver of that right. A waiver must be in writing and applies only to the specific instance identified.

35. Entire agreement

These Terms, together with any policies, order forms, account agreements, fee schedules, data processing terms, privacy terms, and additional terms referenced by Storrik, form the entire agreement between you and Storrik regarding the Services.

36. Additional documents that may apply

Your use of the Services may also be subject to additional documents, including:

  1. Privacy Policy;
  2. Acceptable Use Policy;
  3. Prohibited Businesses Policy;
  4. Data Processing Addendum;
  5. Fee Schedule;
  6. API Documentation;
  7. Card Network and Payment Processor terms;
  8. Merchant onboarding requirements;
  9. Risk and Reserve terms; and
  10. Product-specific terms.

If there is a conflict, the more specific document usually applies to the specific subject matter, unless stated otherwise.